Partnering with Commonwealth
We are continuously looking for ways to improve and provide superior service to members. This is why we have partnered with Commonwealth, a national nonprofit building financial security and opportunity for financially vulnerable people through innovation and partnerships. Currently, Commonwealth is researching how virtual assistants can help those experiencing financial hardship.
In Commonwealth's first round of research, Fran's chat responses will be tested to make sure that her answers are effective in guiding members to resources MSUFCU has available. We would love to have you be part of this research by trying out our test version of Fran.
After you chat with Fran, nothing more is needed. Commonwealth will analyze Fran's answers for effectiveness. Your conversation with Fran is completely confidential and will only be used in this research.
Click the "Ask Fran" button to start chatting with Fran.